Refund Policy

Introduction

At CS Community Hub - Tradeit USA ("we", "our", or "us"), we strive to ensure our users' satisfaction with all services and transactions conducted through our platform. This Refund Policy outlines the conditions under which refunds may be issued and the procedures for requesting them.

Please read this Refund Policy carefully before making any purchases or engaging in transactions on our platform. By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

1. Refund Eligibility

1.1 Premium Membership Subscriptions

Refunds for premium membership subscriptions may be eligible under the following conditions:

• Cancellation Within 14 Days: If you cancel your premium membership subscription within 14 days of purchase and have not used any premium features, you may be eligible for a full refund.
• Service Unavailability: If premium features are unavailable for a significant period (more than 24 consecutive hours) due to technical issues on our end, you may be eligible for a partial refund proportional to the service downtime.
• Billing Errors: If you have been incorrectly charged or overcharged for your subscription, you are eligible for a refund of the excess amount.

1.2 Transaction Fees

Refunds for transaction fees may be eligible under the following conditions:

• Failed Transactions: If a transaction fails to complete due to technical issues on our platform, any transaction fees charged will be refunded.
• Duplicate Charges: If you have been charged multiple times for the same transaction, the duplicate fees will be refunded.
• Unauthorized Transactions: If unauthorized transactions are made through your account (subject to verification), the associated fees may be refunded.

1.3 User-to-User Transactions

For trades or purchases between users:

• Scam Protection: If you have been scammed in a transaction despite following all our security guidelines, you may be eligible for a refund through our Buyer Protection Program (subject to investigation and terms of the program).
• Item Not as Described: If an item significantly differs from its description in a way that affects its value, you may be eligible for a refund (subject to verification).
• Non-Delivery: If you do not receive the purchased item within the specified timeframe, you may request a refund.

Note: All user-to-user transaction refunds are subject to our dispute resolution process and require appropriate evidence to support the claim.

2. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

2.1 Completed Trades

Once a trade between users has been successfully completed and both parties have confirmed receipt of their respective items, the transaction is considered final and not eligible for a refund unless there is clear evidence of fraud or misrepresentation.

2.2 Partial Use of Subscription Benefits

If you have already used the benefits of your premium membership subscription (such as reduced fees, exclusive features, or promotional offers), you may not be eligible for a full refund if you decide to cancel.

2.3 Virtual Items Already Consumed or Used

Virtual items or in-platform currency that has already been consumed, used, or transferred to another user's account cannot be refunded.

2.4 Cancellation After Cooling-Off Period

Requests for subscription cancellations made after the 14-day cooling-off period may not be eligible for refunds unless required by applicable law.

2.5 Violations of Terms & Conditions

If your account has been suspended or terminated due to violations of our Terms & Conditions, you may not be eligible for refunds of any subscriptions or services purchased.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on our platform.
2. Navigate to the "Support" or "Help" section.
3. Select "Request a Refund" from the available options.
4. Complete the refund request form, providing all required information including:
   • Transaction ID or reference number
   • Date of purchase
   • Amount paid
   • Reason for requesting a refund
   • Any supporting documentation or evidence
5. Submit your request and wait for confirmation.

Alternatively, you can contact our customer support team directly at support@cshub-tradeit.com with the subject line "Refund Request" and include all the information listed above.

3.2 Required Documentation

Depending on the nature of your refund request, we may require the following documentation:

• Screenshots or records of the transaction
• Correspondence related to the transaction
• Proof of payment
• Evidence of the issue (e.g., screenshots of errors, proof of item discrepancies)
• Any other information we deem necessary to process your request

Failure to provide requested documentation may result in delays or denial of your refund request.

3.3 Timeframe for Submission

Refund requests must be submitted within the following timeframes:

• Subscription Cancellations: Within 14 days of purchase for full refund eligibility.
• Failed Transactions: Within 7 days of the transaction attempt.
• User-to-User Transaction Disputes: Within 48 hours of transaction completion or the scheduled delivery time.
• Billing Errors: Within 30 days of the billing date.

Requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed to be eligible for refunds.

4. Refund Processing

4.1 Review Process

Once we receive your refund request, our team will:

1. Review your request and any submitted documentation.
2. Verify the transaction details and the circumstances of your request.
3. Assess whether your request meets the eligibility criteria outlined in this policy.
4. Contact you if additional information is needed.
5. Make a determination regarding your refund request.

4.2 Processing Time

We strive to process refund requests as quickly as possible:

• Initial Review: We will acknowledge receipt of your refund request within 2 business days.
• Decision Timeframe: Most refund requests are processed within 5-7 business days from the date of submission, provided all necessary information has been received.
• Complex Cases: For more complex cases, especially those involving disputes between users, the review process may take up to 14 business days.

You will be notified of our decision via the email address associated with your account.

4.3 Refund Methods

If your refund request is approved, we will process the refund using the original payment method:

• Credit/Debit Card Payments: Refunds will be issued to the original card used for the purchase.
• PayPal Payments: Refunds will be sent to the PayPal account used for the purchase.
• Bank Transfers: Refunds will be processed back to the originating bank account.
• Platform Credits: In some cases, refunds may be issued as platform credits to be used for future purchases or transactions.

The time it takes for the refund to appear in your account depends on your payment provider and typically ranges from 3-10 business days.

4.4 Partial Refunds

In some circumstances, we may issue partial refunds:

• When you have partially used a service or subscription
• For pro-rated subscription periods
• In cases where only part of a dispute is resolved in your favor
• When administrative or processing fees apply

We will clearly communicate the amount and reason for any partial refund.

5. Special Circumstances

5.1 Buyer Protection Program

Our Buyer Protection Program offers additional safeguards for eligible transactions. To qualify for protection under this program:

• The transaction must be conducted entirely through our platform
• All platform security guidelines must have been followed
• The issue must be reported within the specified timeframe
• The transaction must meet the minimum and maximum value requirements

Please refer to our Buyer Protection Program terms for complete details on coverage and eligibility.

5.2 Account Suspension or Termination

If your account is suspended or terminated:

• Refunds for unused subscription periods may be considered on a case-by-case basis.
• If the suspension or termination is due to violations of our Terms & Conditions, we reserve the right to deny refunds.
• Funds in your platform wallet may be subject to review before being released.

5.3 Platform Changes or Service Discontinuation

In the event of significant platform changes or service discontinuation:

• We will provide advance notice whenever possible.
• Pro-rated refunds may be issued for affected subscription periods.
• Alternative services or compensation may be offered in lieu of refunds.

5.4 Force Majeure Events

In cases of force majeure events (such as natural disasters, system outages due to external attacks, or other circumstances beyond our reasonable control):

• We will assess refund eligibility on a case-by-case basis.
• Service extensions or credits may be offered instead of monetary refunds.
• We will make reasonable efforts to restore services as quickly as possible.

6. Dispute Resolution

6.1 Initial Contact

If you disagree with our decision regarding your refund request, please contact our customer support team within 7 days of receiving our decision. Include your original request reference number and any additional information that may support your case.

6.2 Escalation Process

If you are not satisfied with the response from our customer support team, you may request that your case be escalated to a supervisor or manager for review. Escalation requests should be submitted in writing to refunds@cshub-tradeit.com with the subject line "Refund Decision Appeal".

6.3 Mediation

For unresolved disputes involving significant amounts, we may agree to participate in mediation through a mutually acceptable third-party mediator. The costs of mediation will be shared equally unless otherwise determined during the process.

6.4 Legal Remedies

This Refund Policy does not affect your statutory rights or available legal remedies under applicable law. If you believe your legal rights have been violated, you may pursue legal action in accordance with our Terms & Conditions and applicable laws.

7. Refund Policy Updates

7.1 Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our platform. We will provide notice of significant changes through:

• A prominent notice on our website
• Email notification to registered users
• Updates to the "Last Updated" date at the top of this policy

7.2 Applicable Version

The version of the Refund Policy that applies to your transaction is the one in effect at the time of purchase. However, if changes to our policy are more favorable to users, we may apply the updated policy to previous transactions at our discretion.

7.3 Reviewing the Policy

We encourage you to review this Refund Policy periodically to stay informed about our refund practices. Your continued use of our platform after any changes to this policy constitutes your acceptance of such changes.

8. Examples of Refund Scenarios

To help you better understand our refund policy, here are some common scenarios and their likely outcomes:

These examples are illustrative and not exhaustive. Each refund request is evaluated based on its specific circumstances.

9. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us through one of the following methods:

Our support team is committed to addressing your concerns and providing assistance with the refund process.

Acknowledgement

By using our services and engaging in transactions on our platform, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.