Privacy Policy

Introduction

At CS Community Hub - Tradeit USA ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you visit our website or use our services.

Please read this privacy policy carefully to understand our practices regarding your personal data. By using our website and services, you acknowledge that you have read and understood this privacy policy.

1. Data We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes email address, telephone numbers, and physical address.
• Financial Data: Includes payment card details, bank account information, and transaction history.
• Steam Account Information: Includes Steam ID, inventory data, and trading history when you connect your Steam account.
• Profile Data: Includes your preferences, feedback, and survey responses.

1.2 Technical Data

• Device Information: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Includes information about how you use our website, products, and services.
• Communication Data: Includes any messages you send through our platform, emails, or other communication channels.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

2.1 Direct Interactions

You may provide us with your personal data when you:

• Create an account on our website
• Complete forms or surveys
• Engage in trading activities
• Contact us through email, social media, or other channels
• Subscribe to our newsletters or publications
• Participate in community discussions or forums

2.2 Automated Technologies

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy section for more details.

2.3 Third Parties

We may receive personal data about you from various third parties, including:

• Steam API when you connect your Steam account
• Analytics providers such as Google Analytics
• Payment service providers
• Advertising networks

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

3.1 Account Management

• To create and manage your user account
• To verify your identity and authenticate access to your account
• To personalize your experience on our platform

3.2 Service Provision

• To facilitate trading activities and transactions
• To process payments and refunds
• To provide customer support and respond to inquiries
• To notify you about changes to our service

3.3 Communication

• To send you service notifications and updates
• To provide you with news, special offers, and general information about other goods, services, and events
• To respond to your inquiries, comments, or feedback

3.4 Security and Legal Compliance

• To detect, prevent, and address fraud, security breaches, and prohibited or illegal activities
• To comply with legal obligations and resolve disputes
• To enforce our terms of service and other agreements

3.5 Improvement of Services

• To analyze usage patterns and optimize our website
• To conduct research and develop new features
• To measure the effectiveness of our marketing campaigns

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We may share your data with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Analytics companies
• Customer support services
• Marketing and advertising partners

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Partners

We may share limited information with our business partners who provide complementary services or with whom we collaborate on joint initiatives.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your personal information with other third parties with your consent or direction to do so.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Access

You have the right to request copies of your personal data. We may charge a reasonable fee for this service.

6.2 Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Erasure

You have the right to request that we erase your personal data, under certain conditions.

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

6.5 Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6.6 Objection

You have the right to object to our processing of your personal data, under certain conditions.

6.7 Withdraw Consent

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments and testing
• Access controls and authentication requirements
• Regular backups and data recovery procedures
• Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

9.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You can customize your cookie preferences using our cookie consent tool that appears when you first visit our site.

10. International Data Transfers

We may transfer your personal data to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer your personal data internationally, we take measures to ensure that adequate safeguards are in place to protect your data.

These safeguards may include:

• Using standard contractual clauses approved by relevant regulatory authorities
• Transferring to countries that have been deemed to provide an adequate level of protection
• Implementing appropriate technical and organizational measures to protect your personal data

By using our services, you consent to the transfer of your personal data as described in this section.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes to this privacy policy constitutes your acceptance of such changes.

13. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

If you have unresolved concerns, you may have the right to lodge a complaint with your local data protection authority.